Customer service via email beforehand was helpful as I had some email queries. Really happy with the actual PC - it's even smaller than I expected. It arrived much more quickly than the estimated delivery date so I wasn't ready to switch and have only been using it for a few days. All the family are happy with the machine - partly because it's such an improvement on our previous, but also, on it's own merits, it's neat, quiet, easy to set-up and, even with a range of software installed, very nippy.